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Understanding how can MSPs handle Cloud Outages
Cloud-based infrastructures are now being used by organisations to increase flexibility and scalability. Typically, businesses rely on MSPs (Managed Service Providers) to manage and monitor their cloud-based infrastructure. MSPs also rely on cloud-based infrastructure to provide services to its clients. MSPs must have the right tools to increase their clients’ service availability. In short, MSPs must manage both their own cloud infrastructure and the cloud infrastructures of their clients. An organisation wants a managed service provider to reduce the frequency of cloud outages. If the MSP fails to deliver, the organisation may look for a different provider. MSPs must have a proper plan in place to prevent cloud outages and increase service availability.
Identify the issue of cloud outages
Accepting that cloud outages are a major issue is the first step toward preventing them. Organizations suffer as a result of outages, and this is not exaggerated. But, achieving an ideal infrastructure with no outages is a myth. The possibility of cloud outages cannot be eliminated from your infrastructure. Better monitoring and incident resolution can only help to reduce the frequency of cloud outages. The goal is to quickly restore the infrastructure after an outage. If cloud outages continue, service availability will suffer greatly. A single minute of downtime due to a cloud outage can jeopardise the service reliability and business continuity.
Most IT workers get frustrated when a cloud outage occurs. If they had planned for a cloud outage, they would not have gotten frustrated. MSPs need to have a proper plan when a cloud outage occurs. The plan should be implemented in the internal architecture of an MSP to boost service availability. The same plan can be used by MSPs to boost the service availability of clients. Even during a cloud outage, the basic services must be up and running. If a cloud outage will affect only a few services, you need to know those services beforehand. Once MSPs realize that there is a problem, only then do they move towards the solution.
Attention is needed on data availability
MSPs require network data, performance data, and other information to forecast cloud outages. Data is also required to carry out the basic managed services operations. MSPs, for example, frequently manage their clients’ IT infrastructures remotely. To do so, they require continuous performance and monitoring data. It enables an MSP to identify and correct shortcomings in the IT infrastructure before a service outage occurs. MSPs require a solution that ensures continuous data availability. This is why many MSPs prefer redundant data storage so that they can continue to perform basic operations even if the cloud goes down. It will eventually improve service availability because basic tasks will be completed regardless of a power outage.
Many organizations rely on only a single cloud provider. Cloud providers offer many microservices that are essential for a business. Even if an organization uses a single cloud provider, a cloud outage isn’t the end of the world. If a proper backup is created, you will have the required information to work with even during a cloud outage. MSPs should look for automated solutions to create data backups alongside workflows and projects. MSPs need to do the same with the data of their clients. When MSPs ensure high data availability, they can gain observability into the IT infrastructure of the clients.
Backing up data manually can get tiring at times. It is why MSPs need to look for automated solutions to backup data at all times. By creating copies of the data, you can ensure that you have something to work with even during a cloud outage. Data backup becomes more essential for a cloud-based architecture. It is because data, files, services, and servers are created and wiped off within seconds on a cloud architecture. If you do not back up the data in real-time, it will be wiped off from the cloud. However, not all services can continue only due to data availability. Service availability will still be impacted during a cloud outage as some services require more than data.
The solution is Cloud monitoring
As previously stated, even if you create data backups, some services will still be unavailable during a cloud outage. To boost service availability in such a situation, the only option is to prevent cloud outages before they happen. Even if you can’t prevent a cloud outage before it happens, you sure can prepare for it. However, the real question is how to identify cloud outages proactively. Well, round-the-clock monitoring of the cloud infrastructure is the only way to know about service issues and outages in advance. Cloud monitoring is an integral part of IT infrastructure-managed services.
MSPs require powerful technology to monitor cloud infrastructure around the clock. AIOps (Artificial Intelligence for IT Operations) is currently the only hope for MSPs seeking to reduce cloud outages. The following is how AIOps can aid in the proactive detection of cloud outages:
- With an AIOps-based analytics platform, MSPs can ensure round-the-clock monitoring of the cloud infrastructure. No human interference is required as an AIOps-based analytics platform can collect data from all cloud sources.
- Without any human interference, an AIOps-based analytics platform will find unusual patterns in the performance data. Performance data will contain signs which can help in predicting cloud outages. For example, unusual or unexpected behaviour of system software can indicate an upcoming cloud outage.
- With event correlation, MSPs can find vulnerabilities within the cloud infrastructure. Also, MSPs need an AI automated root cause analysis solution to get to the bottleneck of a service issue. AIOps has the power to identify the source where the service issue will originate.
- Once MSPs predict the time of a cloud outage with AIOps, they can take proactive steps to tackle it.
MSPs must find a way to limit cloud outages in this digital-first era. AIOps not only reduces cloud outages, but it also eliminates the need for human intervention. Immediately start using AIOps to prevent cloud outages!