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While incidents are an integral part of enterprises, it’s the magnitude of their impact that is the key differentiator for business leaders. The effort to minimize and achieve zero incident scenarios are seen through their problem management and self-healing tools.
The effect of incident failures across industry is widespread and can be observed by its impact on the various business aspects such as revenue, downtime, and production. Some of the statistics highlighting its affect:
- The average cost of a data center outage has steadily increased from $505,502 in 2010 to $740,357 in 2016 (38% net change)- Ponemon
- Based on industry surveys Gartner cites cost of network downtime to well over an avg. of $300K p/hour.
- Amazon.com Inc. in March 2016, went down for about 20 minutes and lost about $3.75 million, predicts Internet Retailer.
Most of the solutions are centered around root cause analysis and later adopting preventive measures to eliminate incidents. But GAVS enables digital transformation through effective implementation of Real User Monitoring, Instrumentation, Automation, DevOps, Predictive Analytics, and Virtualized Desktops, have made businesses move closer towards zero incident enterprises.
ASPECTS DEFINING THE ENTERPRISE WIDE ZERO INCIDENCE SCENARIOS
Achieving a zero-incident goal for any organization is the basic goal that requires commitment, changing the mindset and long-term planning through the enterprise. New policies, training sessions and processes are needed to push an enterprise towards a zero-incident goal.
GAVS focuses on some of the defining strategies that will help in meeting the zero-incident goal sooner rather than later for enterprises:
Using software programming (adding non-intrusive instrumentation code which runs along with the application) to capture any event, exception, or log instances whenever an incident occurs. This instrumentation capability allows IT administrators deeper insights into their functioning than the typical monitoring tools. The logs generated are fed into a predictive engine for predictive analysis and real-time detection of events to help predict issues with performance and availability well in advance.
Real User Monitoring (RUM) is passive monitoring technology that involves capture and analysis of every user’s web transaction that they make for every web application. The predictive engine utilizes real user monitoring data for performance analysis and alerting helpdesk of abnormal behavior. It allows them to identify problems and offer resolution quickly.
AUTOMATED IT PROCESSES
Employing automation for the routine administrative and IT tasks speeds up identification and resolution of the issues that the users face. It acts as an enabler for complex workflows involving multiple applications with dependencies to execute IT, DevOps, and business activities.
IMPLEMENTING REAL-TIME AND PREDICTIVE ANALYTICS
The data generated from RUM and instrumentation is input for the real-time and predictive analytics engine to detect events or trends that could possibly result in future incidents. Adopting this process allows prediction of low, medium, and high impact failures, and the IT support teams to take corrective actions. Displaying an intuitive dashboard allows the CXO’s, employees and IT teams to have a 360-degree view of the infrastructure to facilitate a zero-incident scenario.
VIRTUAL DESKTOPS INFRASTRUCTURE
Many of the end user incidents can be reduced or eliminated by providing them virtual desktops, that have limited computing, storage and software that could result in incidents or failures.
GAVS also supports enterprises to achieve their goal of Zero incidence through
DEFINE THE POLICIES AND STANDARDS
Clear-cut policies that encourages organization-wide implementation of the zero-incident scenarios. Focus on what they can define and measure, which can be projected as success stories to the teams. Define the type of actions that they will get like training, incident logging and more.
SET SHORT TERM GOALS FOR LONG TERM BENEFIT
Achieving short-term results is faster, morale boosting and widely accepted across the organizations. This makes it easier for the workforce to accept the policies, standard and processes that affect teams and departments.
INCLUDE FEEDBACKS, TRAINING SESSIONS
To ensure the success of the zero-incident initiatives, take regular feedback, conduct interviews and walk-through of the personnel involved in their implementations.