Skip to content

GAVS – Global IT Consulting

Menu
  • Platforms & Products
    • Platforms & Products

      GAVS’ products will help change how you organize your IT Operations, bring meaningful and actionable insights to speed up network fixes, provide real data as quantifiable justification to adopt strategies that foster business improvements.

      • ZIF
      • Products
        • zDesk – Remote, Secure Desktop-as-a-Service (VDI+)
        • zIrrus
        • GTOps
        • TruOps
        • Close
    • Products & Platforms
      • Reimagining your Digital Infrastructure with Zero Incident FrameworkTM

        Read more
    Close
  • Services & Technologies
    • Services & Technologies

      GAVS is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident Framework ™ (ZIF), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ . GAVS has transformed IT Enterprise delivery through ZIF’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize business services continuity.

      • Digital Services
        • Auto Discovery and Dependency Mapping
        • Cloud Enablement
          • Cloud Advisory and Transformation
          • Close
        • Automation
        • Blockchain
        • Close
      • Cyber Security Services
        • Assessment & Advisory
        • Identity & Access Management (IAM)
        • Managed Detection & Response (MDR)
        • Managed Security Services (MSS)
        • Security Automation
        • Risk & Compliance
        • Close
      • Data Privacy Services
      • Consulting & Implementation Services
        • Cloud Advisory and Transformation
        • Data Center Assessment
        • Data Center-as-a-Service (DCaaS)
        • Infrastructure re-engineering
        • Data Center Consolidation & Migration
        • Close
      • Application Services
      • Enterprise Support Services
        • Managed Infrastructure Support
        • Remote Infrastructure Monitoring
        • End User Monitoring
        • Close
      • Microsoft Services
    • Services &Technologies
      • Reinforcement Learning- The Art of Teaching Machines

        Read more
    Close
  • Industries
    • Industries

      GAVS Technologies focuses on serving various industry verticals in their digital transformation through infrastructure solutions, adopting innovation and technologies in different domains. We offer services and solutions aligned with technology trends to enable enterprises to take advantage of futuristic technologies like DevOps, Smart Machines, Cloud, IoT, Predictive Analytics, Managed Infrastructure Services, and Security services.

      • Industries Overview
      • Healthcare
      • Banking & Financial Services
      • Manufacturing
      • Media & Publishing
    Close
  • Inside GAVS
    • Inside GAVS

      GAVS is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident Framework™ (ZIF), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ . GAVS has transformed IT Enterprise delivery through ZIF’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize business services continuity.

      • About Us
      • Client Speak
      • Alliances & Partnerships
      • Leadership Team
      • Social Responsibility
      • Events
      • Locations
      • Contact Us
      • Press Releases
      • Media Mentions
      • Awards and Recognitions
      • In Memoriam
      • Covid Care
    Close
  • Insights
    • Insights

      We bring you discerning insights on technology trends, innovation and organization culture, thru our collection of articles, blogs and more. Insights reflects our passion in driving advancements as we move forward creating new paradigms in business and work culture. You would find our thoughts on a variety of topics ranging from evolving technologies and ways it affects businesses and lives, transformational leadership, high impact teams, diversity, inclusion and much more.

      • Blogs
      • Articles
      • White Papers
      • Brochures
      • Videos
      • Case Studies
      • enGAge Magazine
    • insights
      • Seven Tips for Leading IT Modernization and Digital Transformation

        Read more

    Close
  • Work With Us
    • Work with us

      What it means to be a GAVSian?

      If you rate high on our SWAT test (Smart, Hardworking, Articulate, Technologically curious), GAVS’ hiring profile, we promise you excitement, inspiration and the freedom to succeed in our flat organization. Being a GAVSian, you would represent our cutting edge in technological advancement while we help you hone yourself into the person you aspire to be. That’s the level of personal interest we invest in you.

      • Career with GAVS
      • Company Culture
      • Diversity @ GAVS
      • Building a respectful workplace
    Close
Back to blogs

Top 7 Considerations for an Omnichannel Experience

Mar 08, 2018
SHARE

In this blog post

  • 1. Monitor, Scale and Strategize
  • 2. Integrate Physical and Online Experience
  • 3. Consistency in Customer Experience
  • 4. Get Customer Feedback
  • 5. Blend Local and Social Media
  • 6. Personalize Experiences
  • 7. Stimulate In-Store Technology

The key to omnichannel experience is realizing that it’s not about channels, but about the consumer. It’s not about messages, but about utility and experiences. It’s about helping consumers to make reliable choices and discover an enjoyable experience for themselves.

The proliferation of smart phones, social media, email, and high-tech availability means your customer is likely to interact with your brand on many different devices via a vast array of channels. But what your customers look for is a seamless brand experience across all channels, so their questions are answered, and issues get resolved – quickly and with unprecedented ease.

GAVS’ services include automation led infrastructure services, enabled by smart machines, DevOps & predictive analytics. With the focus on reducing incidents through automation to improve user experience by 10X, we help businesses provide an omnichannel customer experience that is an important aspect in implementing digital strategies.

However, many factors might influence implementing customer centricity such as the management’s decision to transform, promoting digital awareness, preparing the organization, considering internal/external factors and obviously taking advantage of best-in-class technological advancements.

Here are seven fundamental considerations to create a consistent omnichannel experience for your customers.

1. Monitor, Scale and Strategize

A contingent business strategy enables customers to connect from anywhere, at any time, simplifying increased interactions between dealers and consumers. However, having every channel open is not always achievable, making it necessary to gauge demand in each channel and distribute the resources accordingly.

Closely monitoring and analyzing the collected data through the omnichannel helps to attain the actionable judgment that the CXOs need to formulate their strategic business plan. By auditing quality across multiple channels, businesses can learn from their customer interactions and modify their omnichannel strategies accordingly, leading to better customer assistance and experiences. Allocating resources is much easy if scalability is factored in and planned for new developments.

2. Integrate Physical and Online Experience

Apart from analyzing customer behavior and setting up appropriate triggers, there should be a strong relevance between the companies physical and online presence. Customers today expect easy transitions between physical and online.
Businesses should leverage innovative new technologies to help cohere the gap between the physical and online worlds to deliver uninterrupted and consistent customer experiences.

3. Consistency in Customer Experience

Customer behavior and consistency in the omnichannel space is relatively more complicated as they expect persistent experience across all devices they use to engage with the company. Several influencing factors drive customer paths and expertise across all channels requiring enterprises to develop sound omnichannel strategies.
A consistent, superior experience across all interaction channels provides a great opportunity for companies to build loyalty. It is something that customers not only expect, but they demand it.

4. Get Customer Feedback

Valuable data insight into the customer’s behavioral patterns across all channels will help create an enhanced customer experience. By collecting and analyzing relevant customer data, companies can help them to use the right tools and technology at the right time in their buying cycle. It’s also critical for a business to test out the buying experience they offer through their customer’s eyes.

5. Blend Local and Social Media

Social media is one of the strongest influences in today’s business space (both online and physical locations). Consumers today not only seek multiple channels to interact but also value product surveys and feedback on social media platforms. Social media review platforms have a huge impact on brand loyalty and bad/poor feedback could lead to long-lasting negative effects on the brand image. A well planned omnichannel experience strategy will definitely integrate social media and e-commerce in order to ensure success.

6. Personalize Experiences

In an impersonal environment, businesses can maximize their customer reach by personalizing their experiences through their interaction with customers. They can improve their customer reach with marketing messages that’s relevant for them.
Utilize social media channels to encourage customers to share physical experiences with one another. Personalized technology can help create customer experiences that will far surpass less tech-savvy brands.

7. Stimulate In-Store Technology

In-store technology encourages customers to shop while promoting brand reliability. It also enables consumers to interact with products that create unique shopping experiences.
Most consumers want the in-store experience to have more features like they find online –convenience, ease of use and personalization.

According to a report by Cisco, 48 percent of consumers use a smartphone to help them shop while in-store. Customers still like to shop in-store, even after the digital world has taken over, so it makes sense to merge the two together.

Utilize GAVS’ expertise in implementing a well-planned omnichannel strategy that seamlessly accommodate social media and e-commerce in order to ensure business success.



Top Trends of Data Management in 2021
Top Trends of Data Management in 2021
Read More
enterprise IT support services in the USA
How Automation and 5G Must Go Hand in Hand in Telecommunications
Read More
Digital Transformation Services and Solutions
How to Make UX and AI Work Together
Read More
GAVS – Global IT Consulting

Copyright © 2022, GAVS Technologies.

  • Privacy Policy
  • Cookie Policy
  • Terms of use
  • Contact Us
  • Platforms & Products
    • Platforms & Products
    • Products
      • Zero Incident Framework ™
      • Products
      • zDesk – Remote, Secure Desktop-as-a-Service (VDI+)
      • GTOps
      • TruOps
      • zIrrus
  • Services & Technologies
    • Services & Technologies
    • Digital Services
      • Digital Services
      • Auto Discovery and Dependency Mapping
      • Cloud Enablement
        • Cloud Advisory and Transformation
      • Automation
      • Blockchain
    • Data Privacy Services
    • Cyber Security Services
      • Cyber Security Services
      • Risk and Compliance
      • Security Automation
      • Managed Security Services (MSS)
      • Managed Detection and Response (MDR)
      • Identity and Access Management
      • Assessment and Advisory
    • Consulting & Implementation Services
      • Consulting & Implementation Services
      • Cloud Assessment & Advisory
      • Data Center Assessment
      • Data Center-as-a-Service (DCaaS)
      • Infrastructure re-engineering
      • Data Center Consolidation & Migration
    • Application Services
    • Enterprise Support Services
      • Enterprise Support Services
      • Managed Infrastructure Support
      • Remote Infrastructure Monitoring
      • End User Monitoring
    • Microsoft Services
  • Industries
    • Industries Overview
    • Healthcare
    • Banking & Financial Services
    • Manufacturing
    • Media & Publishing
  • Inside GAVS
    • Inside GAVS
    • About Us
    • Industries
    • Client Speak
    • Alliances & Partnerships
    • Leadership Team
    • Social Responsibility
    • Events
    • Find us
    • Reaching us
    • Press Releases
    • Media Mentions
    • Awards and recognitions
    • In Memoriam
    • Covid Care
  • Insights
    • Insights
    • Articles
    • Blogs
    • White Papers
    • Case Studies
    • Brochures
    • Videos
    • enGAge Magazine
  • Work with us
    • Work with us
    • Career with GAVS
    • Company Culture
    • Diversity @ GAVS
    • Building a respectful workplace

Schedule a Demo