We offer comprehensive Product Support and Maintenance services aligned to the current and future needs of the business. Our model will focus on
- Delivering higher efficiencies through automation, elimination of functional redundancies, application of LEAN principles and portfolio rationalization
- A ‘Business First’approach through alignment of IT SLAs to Business KPIs
- Unparalleled transparency through a co-governance framework with the customer
Key Features
- Capacity-based Model
- SLA/outcome-driven
- End-to-end ownership
- Optimized tools and processes for shared-service model
- Futuristic transformations
- Scalable architecture and platform for future growth
Services
Support
- Problem ownership support
- Service Management
- Incident Management
- Problem/Change Management
Maintenance
- Periodic & Proactive Maintenance
- Data Management
- Performance Tuning
- Continuous improvement
Enhancement
- Functional & Technical Enhancements
- Customizations
- Testing & Release Management
- Rethinking the application – User Journey Mapping, UX Engineering
Evolution
- Application Lifecycle Management
- Portfolio/ Technical Rationalization
- Re-designing / Re-architecting
- Modernization / Re-engineering
