Product Support & Maintenance

We offer comprehensive Product Support and Maintenance services aligned to the current and future needs of the business. Our model will focus on​

  • Delivering higher efficiencies through automation, elimination of functional redundancies, application of LEAN principles and portfolio rationalization​
  • A ‘Business First’approach through alignment of IT SLAs to Business KPIs ​
  • Unparalleled transparency through a co-governance framework with the customer​

Key Features

  • Capacity-based Model
  • SLA/outcome-driven
  • End-to-end ownership
  • Optimized tools and processes for shared-service model
  • Futuristic transformations
  • Scalable architecture and platform for future growth

 

Services

Support

  • Problem ownership support​
  • Service Management​
  • Incident Management​
  • Problem/Change Management ​

Maintenance

  • Periodic & Proactive Maintenance
  • Data Management​
  • Performance Tuning ​
  • Continuous improvement​

Enhancement

  • Functional & Technical Enhancements
  • Customizations ​
  • Testing & Release Management
  • Rethinking the application – User Journey Mapping, UX Engineering ​

Evolution

  • Application Lifecycle Management
  • Portfolio/ Technical Rationalization
  • Re-designing / Re-architecting
  • Modernization / Re-engineering

Schedule a Demo