Managed End User Services

Current workforce is defined by the technology trends like Social, Mobility, Analytics and Cloud. They are fluid in their choice of devices, networks and applications to effectively perform their workloads. GAVS’ end user solutions enable transformation to a user centric workspace with mobility, accessibility, and security for its users. We bring in more than 500 person years of experience in service desk, enabling flexible and scalable engagement models in line with clients’ business needs.

Our offerings include

  • Service desk management
  • Desktop management

Businesses can benefit from our services to:

  • Manage the set of communication devices and user services
  • Effectively shift to the next generation of SMAC enabled workspace
  • Implement a visible, controlled, measurable and efficient business environment
  • Create a customized, collaborative, and agile environment for users
  • Automate services to enhance end user experience, consistent performance, and application delivery
  • Optimize ROI, faster time to market and flexibility
  • Provide secure workspace for employees

Service desk management

Our comprehensive service desk offering includes desktop OS support, office application support, client VPN and network support, virus, malware, spyware support, desktop patch and security upgrade, active directory account maintenance, and MS exchange account maintenance. We bring in more than 500 person years of experience in service desk, enabling flexible and scalable engagement models in line with clients’ business needs.

Salient feature of our service includes:

  • A shared service model
  • Automation
  • ITIL based processes
  • Customized implementation of tools

Key service desk capabilities include:

  • 24x7x365 multilingual support to ensure high availability of IT
  • L1 support of bespoke and COTS applications
  • Enterprise-wide computing environment update (Windows, UNIX, Oracle, SQLDBA)
  • Monitoring and management of IT Infrastructure
  • 24x7x365 security incident management through ongoing monitoring of activity/events
  • Increased accessibility through a single point of contact, communication, and information

Desktop management

GAVS helps for deploying a centralized service desk providing 24×7 support driven by SLAs and implemented call/request analysis and initial troubleshooting for faster resolution. We handle the end user computing activities such as

  • Basic OS & Hardware troubleshooting
  • Basic Network / Internet Troubleshooting
  • Anti-Virus updates / Troubleshoot
  • Updates to AD security groups
  • Support hardware procurement
  • OS Upgrade support
  • Asset Management

Opting for our desktop management solution allow you to:

  • Improve the productivity of your employees
  • Make sure that your infrastructure meets your evolving needs
  • Take advantage of the latest technologies as well as new models of service delivery
  • Meet the requirements of employees concerning flexibility in the workplace

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