Infrastructure Services

GAVS assume an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within businesses. Managed Services allows businesses to outsource management, operation and delivery of process efficiently to lower the cost of business. Our services provide enhanced scalability and flexible operating models, and can be customized to your unique requirements for improved productivity and operations.

Our core components include:

  • Strategic Guidance to identify and help in planning
  • 24/7 Support to monitor and maintain to prevent IT problems
  • NOC Operation to manage the environment
  • Service Delivery Management to address immediate problem remediation
  • Implementation Upgrade / Change Request to participate in implementation upgrades or changes

Datacenter Services

Today’s dynamic and competitive technology landscape calls for an efficient, scalable datacenter infrastructure management to handle the data growth and customer needs. Your datacenter is the hub for storage, networking capability, and the computing capacity necessary to run your business productively.

GAVS Datacenter (DC) Services are designed to address the on-premise infrastructure needs of businesses driven by technology trends such as Big Data, analytics, mobility and Internet of Things (IoT). We help you centrally manage IT infrastructure providing a business strategy for successful data center consolidation to help reduce IT cost, enhance system availability, and optimize resource utilization with lowered cost of ownership and asset flexibility.

We help to create a strong datacenter environment that’s flexible and agile to handle the changing needs and unexpected opportunities for efficient business operations.

Some of our principal Datacenter (DC) offerings include

  • DC Assessment and consulting
  • DC Build and Migration
  • DC Management

Datacenter Assessment and Consulting

GAVS can help you centrally manage your IT infrastructure to make efficient use of hardware and IT resources by providing your business with integrated value demonstrated in lowered cost of ownership, asset flexibility, and these infrastructure improvements:

  • Self-service capabilities
  • Capacity planning
  • Service-level management
  • Proactive systems monitoring

Datacenter Build and Migration

Enterprises can opt for our datacenter migration services including:

  • Platform and Operating System Migrations – Server migration, UNIX migration, Linux migration, data migration & database migration, and application migration
  • Software Conversions – Converting applications, and code base (language) migrations
  • Platform and Operating System Upgrades – Upgrading capacity
  • Server and Storage Consolidations

Datacenter Management

The driving factors for an effective datacenter management include:

  • Assures predictable IT operations cost
  • Assures agility and robustness
  • Offers flexible support and pricing model
  • Facilitates transformation of data centers from cost centers into strategic assets
  • Improves SLAs through standardized IT infrastructure architecture and support processes
  • Metrics driven infrastructure and process management
  • Efficient power and heat density cooling

Managed Security Services

GAVS’ Managed Security Services gives your IT enterprise the ability to simplify security management, thereby minimizing risks, protecting critical information, and effectively reducing the cost and complexity of your security infrastructure. With an end-to-end suite of fully managed services, our security services give you a consolidated view of your security environment. Effective management, cost-effectiveness and seamless monitoring are the major drivers fueling the demand for these services.

With multi-platform support, industry-leading SLAs and 24/7/365 monitoring, GAVS’ fully compliant Security Services empowers businesses to manage the evolving and dynamic security demands. We understand these challenges and with our vast expertise in helping many global organizations, we make this transition easy.

Here are our key competencies & expertise in IT Security

  • Dedicated Security Operations Center (SOC)
  • Comprehensive Services – Enterprise to End User coverage
  • 24×7 Proactive support through onsite-offshore model
  • Tools driven for events correlation & process violation
  • Standardized frameworks & templates
  • Certified – ISO 9001, 27001 & 20000-1
  • Managed Cloud and Device Security
  • Threat Intelligence and advisory services

Our key IT Service offerings are

  • Security Assessment & Audit
  • Managed Security Services
  • Security Operations Centre

Key benefits

  • Improved ROI – Optimize and save security costs by outsourcing security operations
  • Enhanced security position – Leverage skilled resources, well-defined processes, and security technologies to respond swiftly to all security threats
  • Regulatory & policy compliance – Comply easily with applicable security policy requirements and regional regulations relating to security issues
  • Overall business aligned reporting – Have a 360-degree and integrated view of all threats and vulnerabilities in environment
  • Content filtering alerts can be set and security analysts mine them looking for security incidents

End User Services

GAVS comprehensive end user services help businesses transform and accelerate their end user IT landscape towards a seamless experience for their users with frameworks, sophisticated tools, and technologies to provide a complete solution. It allows organizations to deliver a personalized communications experience for every employee.

Current workforce is defined by the technology trends like Social, Mobility, Analytics and Cloud. They are fluid in their choice of devices, networks and applications to effectively perform their workloads. GAVS’ end user solutions enable transformation to a user centric workspace with mobility, accessibility, and security for its users. We bring in more than 500 person years of experience in service desk, enabling flexible and scalable engagement models in line with clients’ business needs.

Our offerings include

  • Service desk management
  • Desktop management

Businesses can benefit from our services to

  • Manage the set of communication devices and user services
  • Effectively shift to the next generation of SMAC enabled workspace
  • Implement a visible, controlled, measurable and efficient business environment
  • Create a customized, collaborative, and agile environment for users
  • Automate services to enhance end user experience, consistent performance, and application delivery
  • Optimize ROI, faster time to market and flexibility
  • Provide secure workspace for employees

Service Desk Management

Our comprehensive service desk offering includes desktop OS support, office application support, client VPN and network support, virus, malware, spyware support, desktop patch and security upgrade, active directory account maintenance, and MS exchange account maintenance. We bring in more than 500 person years of experience in service desk, enabling flexible and scalable engagement models in line with clients’ business needs.

Salient feature of our service includes:

  • A shared service model
  • Automation
  • ITIL based processes
  • Customized implementation of tools

Key Service Desk Capabilities include

  • 24x7x365 multilingual support to ensure high availability of IT
  • L1 support of bespoke and COTS applications
  • Enterprise-wide computing environment update (Windows, UNIX, Oracle, SQLDBA)
  • Monitoring and management of IT Infrastructure
  • 24x7x365 security incident management through ongoing monitoring of activity/events
  • Increased accessibility through a single point of contact, communication, and information

Desktop Management

GAVS helps for deploying a centralized service desk providing 24×7 support driven by SLAs and implemented call/request analysis and initial troubleshooting for faster resolution. We handle the end user computing activities such as

  • Basic OS & Hardware troubleshooting
  • Basic Network / Internet Troubleshooting
  • Anti-Virus updates / Troubleshoot
  • Updates to AD security groups
  • Support hardware procurement
  • OS Upgrade support
  • Asset Management

Opting for our desktop management solution allow you to:

  • Improve the productivity of your employees
  • Make sure that your infrastructure meets your evolving needs
  • Take advantage of the latest technologies as well as new models of service delivery
  • Meet the requirements of employees concerning flexibility in the workplace

Network Operations Center (NOC)

GAVS platform for Network Operation Center (NOC) is a centralized location where IT personnel can directly support the efforts of remote infrastructure monitoring and management software. Businesses gain insight, control, and predictability over their IT infrastructure through our predictive analytics and cloud expertise. They can leverage our Zero Incident Framework (ZIF) and RUM services to achieve better performance and business goals.

GAVS provides end-to-end infrastructure services, enabling flexible support options as well as leveraging cloud & converged infrastructure with a robust governance. Our platform for NOC / Command center are driven by predictive analytics in automation platform, seamless integration with existing monitoring tools, and intuitive dashboards. Our value proposition is reduction of alerts through predictive analytics with 40% incidence reports automated through SMART tool-set which provide multi technology stack support.

Features

Our NOC platform provide comprehensive monitoring and remediation services for network, servers, databases, applications and workstations. Our multi-technology stack includes:

  • Datacenter monitoring
  • Network infrastructure
  • Servers and storage
  • Backup Monitoring
  • Database instance
  • App and web servers
  • Batch process
  • Custom monitoring

GAVS advantage

  • Real time and proactive monitoring
  • Centralized and single point of contact for all service related issues
  • Performance reporting and trend evaluation
  • Overall perspective and unparalleled insight into network operations

Datacenter Services

Datacenter (DC) Services are designed to address the on-premise infrastructure need of businesses. Our expertise with global clients and in-depth knowledge base has led us to develop framework and toolkits, that enable us to adopt the right-fit approach and deploy industry best practices. We ensure excellence in datacenter service delivery through effective utilization of our global footprint and our team members both present at offshore and onsite. We provide a comprehensive strategy for successful data center consolidation to help organizations reduce IT cost, enhance system availability, and optimize resource utilization.

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Managed Security Services

With the advancement of technology, Managing Security is becoming very key and integral part of the business. Organizations need effective security practices to combat any security threats etc. We understand these challenges and with our vast experience in helping a large number of global organizations, we simplify the IT Security for the businesses.

Our service offerings include:

  • Security Assessment & Audit
  • Managed Security Services
  • Security Operations center
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End User Services

GAVS already provides comprehensive end user services to many organizations globally. We provide 24x7x365 security incident management through ongoing monitoring of activity, events and bring in years of experience in service desk, enabling flexible and scalable engagement models in line with client’s business needs.

Our key end user offerings are:

  • Service Desk management
  • Desktop Management
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Network Operations Center (NOC)

Our platform for NOC / Command center is driven by predictive analytics in automation platforms, seamless integration with existing monitoring tools, and intuitive dashboards. Our value proposition is reduction of alerts through predictive analytics, with 40% incidence automated through SMART tool-sets which provide multi-technology stack support.

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