Skip to content

GAVS – Global IT Consulting

Menu
  • Platforms & Products
    • Platforms & Products

      GAVS’ products will help change how you organize your IT Operations, bring meaningful and actionable insights to speed up network fixes, provide real data as quantifiable justification to adopt strategies that foster business improvements.

      • ZIF
      • Products
        • zDesk – Remote, Secure Desktop-as-a-Service (VDI+)
        • zIrrus
        • GTOps
        • TruOps
        • Close
    • Products & Platforms
      • Reimagining your Digital Infrastructure with Zero Incident FrameworkTM

        Read more
    Close
  • Services & Technologies
    • Services & Technologies

      GAVS is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident Framework ™ (ZIF), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ . GAVS has transformed IT Enterprise delivery through ZIF’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize business services continuity.

      • Digital Services
        • Auto Discovery and Dependency Mapping
        • Cloud Enablement
          • Cloud Advisory and Transformation
          • Close
        • Automation
        • Blockchain
        • Close
      • Cyber Security Services
        • Assessment & Advisory
        • Identity & Access Management (IAM)
        • Managed Detection & Response (MDR)
        • Managed Security Services (MSS)
        • Security Automation
        • Risk & Compliance
        • Close
      • Data Privacy Services
      • Consulting & Implementation Services
        • Cloud Advisory and Transformation
        • Data Center Assessment
        • Data Center-as-a-Service (DCaaS)
        • Infrastructure re-engineering
        • Data Center Consolidation & Migration
        • Close
      • Application Services
      • Enterprise Support Services
        • Managed Infrastructure Support
        • Remote Infrastructure Monitoring
        • End User Monitoring
        • Close
      • Microsoft Services
    • Services &Technologies
      • Reinforcement Learning- The Art of Teaching Machines

        Read more
    Close
  • Industries
    • Industries

      GAVS Technologies focuses on serving various industry verticals in their digital transformation through infrastructure solutions, adopting innovation and technologies in different domains. We offer services and solutions aligned with technology trends to enable enterprises to take advantage of futuristic technologies like DevOps, Smart Machines, Cloud, IoT, Predictive Analytics, Managed Infrastructure Services, and Security services.

      • Industries Overview
      • Healthcare
      • Banking & Financial Services
      • Manufacturing
      • Media & Publishing
    Close
  • Inside GAVS
    • Inside GAVS

      GAVS is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident Framework™ (ZIF), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ . GAVS has transformed IT Enterprise delivery through ZIF’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize business services continuity.

      • About Us
      • Client Speak
      • Alliances & Partnerships
      • Leadership Team
      • Social Responsibility
      • Events
      • Locations
      • Contact Us
      • Press Releases
      • Media Mentions
      • Awards and Recognitions
      • In Memoriam
      • Covid Care
    Close
  • Insights
    • Insights

      We bring you discerning insights on technology trends, innovation and organization culture, thru our collection of articles, blogs and more. Insights reflects our passion in driving advancements as we move forward creating new paradigms in business and work culture. You would find our thoughts on a variety of topics ranging from evolving technologies and ways it affects businesses and lives, transformational leadership, high impact teams, diversity, inclusion and much more.

      • Blogs
      • Articles
      • White Papers
      • Brochures
      • Videos
      • Case Studies
      • enGAge Magazine
    • insights
      • Seven Tips for Leading IT Modernization and Digital Transformation

        Read more

    Close
  • Work With Us
    • Work with us

      What it means to be a GAVSian?

      If you rate high on our SWAT test (Smart, Hardworking, Articulate, Technologically curious), GAVS’ hiring profile, we promise you excitement, inspiration and the freedom to succeed in our flat organization. Being a GAVSian, you would represent our cutting edge in technological advancement while we help you hone yourself into the person you aspire to be. That’s the level of personal interest we invest in you.

      • Career with GAVS
      • Company Culture
      • Diversity @ GAVS
      • Building a respectful workplace
    Close
Back to blogs

Real User Monitoring (RUM) vs. Synthetic Monitoring

Nov 09, 2021
  • Challenges with RUM and synthetic monitoring
  • Difference between RUM and Directed Monitoring
  • Real User Monitoring
  • synthetic monitoring
SHARE

In this blog post

  • Real User Monitoring (RUM) vs. Synthetic Monitoring
  • Understanding Real User Monitoring
  • What is synthetic monitoring?
  • Difference between RUM and Directed Monitoring
  • Challenges with RUM and synthetic monitoring
  • How to perform monitoring effectively in 2021?

Real User Monitoring (RUM) vs. Synthetic Monitoring

Businesses offer their services to customers with the help of websites and web/mobile applications. To increase their service availability, businesses must efficiently fix issues that affects the user experience negatively. Real User Monitoring (RUM) and synthetic monitoring are two different ways of monitoring the user experience and finding performance issues. As an IT decision maker, it is important to understand the various benefits of monitoring the user experience with the right tools.

Understanding Real User Monitoring

In RUM, performance data is collected when real users visit your website or use your business applications. RUM records all the complex ways in which users interact with your service channels. Users use several types of browsers for accessing your website or web application. RUM can help you learn which browser or combination of browsers is being used. With RUM, businesses can gain visibility into the satisfaction level of end-users while using their applications and websites. The results generated from RUM are then used to fix performance issues and enhance service availability.

Usually, JavaScript is used to add tags to business websites and applications. Whenever an end-user logs in to the business application or visits the website, the tags get activated. A RUM system collects various types of performance metrics like website loading time, delays in the transaction process, and others. With the help of data about user interactions, you can gain several insights about customer behavior. Application performance monitoring is essential as customers will skip your website/application if it has a lot of performance issues. RUM has helped CXOs to find out flaws in the company’s website or application and fix them in time.

What is synthetic monitoring?

Can you monitor the performance of your website without publicly launching it? You can do this by simulating traffic via synthetic monitoring. Synthetic monitoring or directed monitoring simulates user paths to find performance issues. For each synthetic user path, several checkpoints are determined by monitoring teams. At each checkpoint, performance metrics are collected that uncover performance issues with the website or application. The simulated user path in directed monitoring will be similar to what an actual user will take.

In synthetic monitoring, instead of a real user, a bot goes through the pre-defined path. Synthetic monitoring is beneficial for businesses that don’t want customers to find their performance issues. It is also used during the testing process before launching web apps or mobile applications. If the performance issues are detected by the users, they may stop using your services. Some user paths are not taken by end-users often and, they remain isolated. To boost service availability, you must improve all aspects of your websites and business applications. Synthetic monitoring helps in identifying performance issues for user paths that are not generally used.

Difference between RUM and Directed Monitoring

RUM and synthetic monitoring are both essential elements of application performance monitoring. Both the techniques are used to understand user behavior, network delays, UX issues, and analyze the health of the website or application. However, the difference between RUM and directed monitoring can be found in their functioning. RUM is done usually in the post-production period. On the other hand, synthetic application performance monitoring is done during the pre-production stages. Synthetic monitoring is always performed in a controlled environment whereas, you cannot control the user paths in RUM.

The major difference between RUM and synthetic monitoring can be found in the test subjects that are used. RUM has real users as test subjects who can take any path according to their preferences. In synthetic monitoring, the user path is known beforehand as it is a simulation. Also, the test subject in synthetic monitoring is a bot (fake user). Both types of application performance monitoring are equally important for a business organization. It is why business organizations use a combination of RUM and directed monitoring to achieve the best results.

Challenges with RUM and synthetic monitoring

Application performance monitoring is a challenging task in today’s scenario. The challenges faced by IT teams before implementing monitoring techniques are as follows:

  • The number of digital channels that are used to interact with the customers and offer them services has increased. To ensure high service availability, you will have to perform end-user monitoring for all the digital channels of your organization. Traditional monitoring tools cannot collect performance data from multiple sources.
  • The number of customers that use websites and business applications has increased drastically. Application performance monitoring is more intense than ever. Traditional monitoring tools fail to handle the huge traffic on digital channels.
  • Since the number of business websites and applications has increased, businesses need more site reliability engineers to detect performance issues. Hiring more system administrators and engineers can cost much to an organization. Age-old application performance monitoring tools cannot perform automatically.

How to perform monitoring effectively in 2021?

AI for application monitoring has proved useful in providing performance data in real-time. AI for ITOps can detect performance issues even before the end-user discovers them. You can use AIOps based analytics platforms to collect performance data from all your digital channels. Additionally, you do not need to hire many reliability engineers for application performance monitoring. AIOps can perform non-stop monitoring of user paths on websites and business applications. With minimum manual interference, you will have access to high-end monitoring analytics to boost your uptime.

During the forecast period of 2021 -2030, the AIOps industry size is expected to increase with a healthy CAGR of 37%. More and more organizations are overcoming monitoring challenges by using AIOps based analytics platforms and specialized monitoring methods such as RUM and synthetic monitoring.



Imposter Syndrome at Workplace
You Deserve This! – Dealing with Imposter Syndrome at Workplace
Read More
Sustaining Competitive Advantage
Sustaining Competitive Advantage
Read More
Citizen Developers
Citizen Developers
Read More
GAVS – Global IT Consulting

Copyright © 2022, GAVS Technologies.

  • Privacy Policy
  • Cookie Policy
  • Terms of use
  • Contact Us
  • Platforms & Products
    • Platforms & Products
    • Products
      • Zero Incident Framework ™
      • Products
      • zDesk – Remote, Secure Desktop-as-a-Service (VDI+)
      • GTOps
      • TruOps
      • zIrrus
  • Services & Technologies
    • Services & Technologies
    • Digital Services
      • Digital Services
      • Auto Discovery and Dependency Mapping
      • Cloud Enablement
        • Cloud Advisory and Transformation
      • Automation
      • Blockchain
    • Data Privacy Services
    • Cyber Security Services
      • Cyber Security Services
      • Risk and Compliance
      • Security Automation
      • Managed Security Services (MSS)
      • Managed Detection and Response (MDR)
      • Identity and Access Management
      • Assessment and Advisory
    • Consulting & Implementation Services
      • Consulting & Implementation Services
      • Cloud Assessment & Advisory
      • Data Center Assessment
      • Data Center-as-a-Service (DCaaS)
      • Infrastructure re-engineering
      • Data Center Consolidation & Migration
    • Application Services
    • Enterprise Support Services
      • Enterprise Support Services
      • Managed Infrastructure Support
      • Remote Infrastructure Monitoring
      • End User Monitoring
    • Microsoft Services
  • Industries
    • Industries Overview
    • Healthcare
    • Banking & Financial Services
    • Manufacturing
    • Media & Publishing
  • Inside GAVS
    • Inside GAVS
    • About Us
    • Industries
    • Client Speak
    • Alliances & Partnerships
    • Leadership Team
    • Social Responsibility
    • Events
    • Find us
    • Reaching us
    • Press Releases
    • Media Mentions
    • Awards and recognitions
    • In Memoriam
    • Covid Care
  • Insights
    • Insights
    • Articles
    • Blogs
    • White Papers
    • Case Studies
    • Brochures
    • Videos
    • enGAge Magazine
  • Work with us
    • Work with us
    • Career with GAVS
    • Company Culture
    • Diversity @ GAVS
    • Building a respectful workplace

Schedule a Demo