Skip to content

GAVS – Global IT Consulting

Menu
  • Industries
    • Industries

      GAVS Technologies focuses on serving various industry verticals in their digital transformation through infrastructure solutions, adopting innovation and technologies in different domains. We offer services and solutions aligned with technology trends to enable enterprises to take advantage of futuristic technologies like DevOps, Smart Machines, Cloud, IoT, Predictive Analytics, Managed Infrastructure Services, and Security services.

      • Healthcare
      • Life Sciences
      • Banking & Financial Services
      • Manufacturing
      • Hi-Tech & Software
      • Telecom
    Close
  • Services
    • Services & Technologies

      GAVS is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident Framework ™ (ZIF), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ . GAVS has transformed IT Enterprise delivery through ZIF’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize business services continuity.

      • Digital Product Engineering
      • Application services & modernization
        • Application Development
        • Application Modernization
        • Application Management
        • Close
      • Cloud Enablement
        • Cloud Consulting
        • Cloud Operations
        • Cloud Native Engineering
        • Cloud Data
        • Cloud Transformation
        • Cloud Consulting and Advisory
        • Cloud Managed Services
        • Close
      • Data Strategy and Modernization
        • Data Privacy
        • Close
      • Cyber Security
        • Governance, risk and compliance
        • Digital Identity Management
        • Infrastructure Security
        • Digital IDM
        • Data Privacy
        • Governance, Risk and Complaince
        • Vulnerability Management
        • Business Continuity Management System
        • Close
      • User Experience Design
      • Enterprise Applications
        • Microsoft
        • Close
    • Services &Technologies
      • Reinforcement Learning- The Art of Teaching Machines

        Read more
    Close
  • Platforms & Products
    • Platforms & Products

      GAVS’ products will help change how you organize your IT Operations, bring meaningful and actionable insights to speed up network fixes, provide real data as quantifiable justification to adopt strategies that foster business improvements.

      • Products
        • ZIF
        • zIrrus
        • zDesk
        • Close
      • IP Accelerators
        • CloudGain
        • vKYC
        • ENWAT
        • IdentityDesk
        • Close
    • Reimagining your Digital Infrastructure with Zero Incident FrameworkTM

      Read more
    Close
  • Inside GAVS
    • Inside GAVS

      GAVS is a global IT services provider with focus on AI-led Managed Services and Digital Transformation. GAVS’ AIOps platform, Zero Incident Framework™ (ZIF), enables proactive detection and remediation of incidents and increases uptime, helping organizations drive towards a Zero Incident Enterprise™ . GAVS has transformed IT Enterprise delivery through ZIF’s Discover, Monitor, Analyze, Predict, and Remediate modules, to optimize business services continuity.

      • About Us
      • Client Speak
      • Alliances & Partnerships
      • Leadership Team
      • Social Responsibility
      • Events
      • Locations
      • Contact Us
      • Press Releases
      • Media Mentions
      • Awards and Recognitions
      • In Memoriam
      • Covid Care
    Close
  • Insights
    • Insights

      We bring you discerning insights on technology trends, innovation and organization culture, thru our collection of articles, blogs and more. Insights reflects our passion in driving advancements as we move forward creating new paradigms in business and work culture. You would find our thoughts on a variety of topics ranging from evolving technologies and ways it affects businesses and lives, transformational leadership, high impact teams, diversity, inclusion and much more.

      • Blogs
      • Articles
      • White Papers
      • Brochures
      • Videos
      • Case Studies
      • enGAge Magazine
    • insights
      • Seven Tips for Leading IT Modernization and Digital Transformation

        Read more

    Close
  • Work with Us
    • Work with us

      What it means to be a GAVSian?

      If you rate high on our SWAT test (Smart, Hardworking, Articulate, Technologically curious), GAVS’ hiring profile, we promise you excitement, inspiration and the freedom to succeed in our flat organization. Being a GAVSian, you would represent our cutting edge in technological advancement while we help you hone yourself into the person you aspire to be. That’s the level of personal interest we invest in you.

      • Career with GAVS
      • Company Culture
      • Diversity @ GAVS
      • Building a respectful workplace
    Close
    • Close
Back to blogs

Quality 4.0 – The New Age of Quality

Sep 02, 2021
  • digital transformation services and solutions
  • enterprise it support services usa
  • gavstech
  • it infrastructure managed services
  • it operations management software
  • Office 365 Migration
SHARE

In this blog post

  • What is Quality 4.0?
  • The Culture of Quality
  • 1. Quality starts at the top
  • 2. Quality as a Preventive Culture –
  • 3. Everyone Owns Quality –
  • Quality in the next few years

Darwin’s theory of evolution states that evolution occurs through natural selection. Organisms change to better adapt to their environment and survive. We are familiar with the phrase “Survival of the fittest”. Over centuries, we have seen that this theory does not limit to organisms but applies to technology and businesses as well.

The last decade has witnessed rapid changes in data, analytics, connectivity, mobility, and digitized operations – what we now call Industrial Revolution 4.0. The 4.0 transformations also propagated improvement in performance, efficiency, new business models, thus formulating quality improvement or Quality 4.0.

What is Quality 4.0?

We all know Quality is an important aspect of all facets of a business. Quality Management System consists of Quality Control and Quality Assurance. Quality 4.0 is technology and data integrated into the quality management systems, without replacing the traditional methods taught by Juran and Deming.

Quality 4.0 aligns quality management with Industry 4.0 to capacitate enterprise efficiencies, performance, innovation, and business models by bringing in the need to embrace data and technology and using them to drive innovation while improving overall quality.

Quality 4.0 takes more than just data and technology. It is about the users of these technology and the integrated processes and value chains. It is also about the technology to maximize value by enabling transformations through culture, leaders, people, and collaboration.

The Culture of Quality

In this era, quality cannot function just as a chronicler, simply recording events and performing audits. Quality Management will have to be integrated into core processes so that all departments and teams are participating in and are responsible for the overall quality management process. Many organizations now have initiatives to develop the culture of quality, since quality often owns process execution with insufficient participation and ownership from other functions. “The Culture of Quality” exhibits four key pillars/elements: participation, responsibility, credibility, and empowerment.

After eons of evolution, quality is still seen as a policing function rather than as a catalyst for improvement and excellence. Research states that less than half of cross-functional teams surveyed see quality as a function that supports and enables strategic goals. Quality functions with insufficient participation and ownership from other functions/teams in an organization. This is where fostering the Culture of Quality plays a big role in an organizational strategy.

Adopting a culture of quality comes with a lot of resistance, which is inevitable. The future trends need these 3 principles for adoption:

1. Quality starts at the top

As the saying goes, a seasoned sailor is aware of every single crew member, nut, and bolt of his vessel. When the leaders of an organization are engaged in the initiatives of Quality, it sets the right tone and direction.

2. Quality as a Preventive Culture –

A change in mindset must be nurtured where Quality is seen not just as a compliance/audit requirement, but as a propeller by being more proactive and predictive. Change from defect detection to defect prevention is key. Operational Excellence and Continuous Improvement (CI) must be fostered as a collective effort to keep pace with the current changes.

3. Everyone Owns Quality –

Quality cannot exist in a vacuum as a standalone function. The culture of Quality, Operational excellence, and CI means everyone in an organization has one goal. When there is a holistic view of Quality, exceeding customer requirements and delivering right the first time becomes easily attainable.

While there are motivators like offering a highly reliable product or service at reduced cost and improved efficiency, fewer human errors and faster delivery, there are few challenges that need attention:

  1. Investments in skill acquisition or upgrade
  2. Fear of job loss due to automation and reduced human involvement
  3. Parochial goals and interest of line managers that are limited to everyday transactional activities

Quality in the next few years

While Quality and Quality Management is making a tectonic shift towards digitization, a few years from now, we will see Quality as a function reshaped from a document-centric, policing approach to a data/information-centric world. Internal audit function may evolve from manual reviews to semi-automatic or automatic review of controls. Audits and QA checks will no longer be reactive process controls, but inline process controls with review and exception reports. Methodology of reporting will shift from calling an observation as a Non-Compliance to ‘Business Disruptions’.

With Quality 4.0, corrective and preventive actions will become predictive and preventive actions as we begin to gather more historical data. Agile approach will be adopted in the monitoring cycle and it would shift from a periodic check to continuous proactive monitoring. Reporting reactive KPIs will evolve to real-time reports and CAP triggers. Last but not the least, risk management will be fundamental in the design and control of a process, and its application will no longer differ in magnitude across the organization but be better understood and applied equally throughout.

Digitization, people, and value chains are important to any business, but it is key to the future trend of Quality. The new trend is to make Quality a way of life, rather than be perceived as policing and a burden. Our daily existence revolves around meeting quality in our products or services, throughout its lifecycle. Yet, how often do we think about quality beyond the rigors of meeting customer requirements and holding a regulatory compliance certificate?

Author

Rama Vani Periasamy

Rama is a part of the Quality Assurance group, passionate about ITSM. She loves reading and traveling.
To break the monotony of life and to share her interest in books and travel, she blogs and curates at www. kindleandkompass.com

Tags

  • digital transformation services and solutions
  • enterprise it support services usa
  • gavstech
  • it infrastructure managed services
  • it operations management software
  • Office 365 Migration


aiops providers
Understanding the Role of Automation in SRE and Techniques for Routine Task Automation
Read More
Best Cyber Security Services Companies
Best Strategies for Protecting Your Data and Infrastructure and The Evolution of Cybersecurity: How Digital Immune System (DIS) is Changing the Game
Read More
ai-led operations management services in healthcare
Transforming Healthcare Sector with Generative AI
Read More
GAVS – Global IT Consulting

Copyright © 2023, GAVS Technologies.

  • Privacy Policy
  • Cookie Policy
  • Terms of use
  • Contact Us
  • Platforms & Products
    • Platforms & Products
    • Products
      • Zero Incident Framework ™
      • Products
      • zDesk – Remote, Secure Desktop-as-a-Service (VDI+)
      • GTOps
      • TruOps
      • zIrrus
  • Services & Technologies
    • Services & Technologies
    • Digital Services
      • Digital Services
      • Auto Discovery and Dependency Mapping
      • Cloud Enablement
        • Cloud Advisory and Transformation
      • Automation
      • Blockchain
    • Data Privacy Services
    • Cyber Security Services
      • Cyber Security Services
      • Risk and Compliance
      • Security Automation
      • Managed Security Services (MSS)
      • Managed Detection and Response (MDR)
      • Identity and Access Management
      • Assessment and Advisory
    • Consulting & Implementation Services
      • Consulting & Implementation Services
      • Cloud Assessment & Advisory
      • Data Center Assessment
      • Data Center-as-a-Service (DCaaS)
      • Infrastructure re-engineering
      • Data Center Consolidation & Migration
    • Application Services
    • Enterprise Support Services
      • Enterprise Support Services
      • Managed Infrastructure Support
      • Remote Infrastructure Monitoring
      • End User Monitoring
    • Microsoft Services
  • Industries
    • Industries Overview
    • Healthcare
    • Banking & Financial Services
    • Manufacturing
    • Media & Publishing
  • Inside GAVS
    • Inside GAVS
    • About Us
    • Industries
    • Client Speak
    • Alliances & Partnerships
    • Leadership Team
    • Social Responsibility
    • Events
    • Find us
    • Reaching us
    • Press Releases
    • Media Mentions
    • Awards and recognitions
    • In Memoriam
    • Covid Care
  • Insights
    • Insights
    • Articles
    • Blogs
    • White Papers
    • Case Studies
    • Brochures
    • Videos
    • enGAge Magazine
  • Work with us
    • Work with us
    • Career with GAVS
    • Company Culture
    • Diversity @ GAVS
    • Building a respectful workplace

Schedule a Demo