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How to Make Your End-user Devices Compliant for Remote Workers
In the current situation, remote working requires no introduction. When the COVID-19 pandemic spread over the world, many businesses were forced to adopt a remote working culture. To this day, many businesses still prefer remote work to protect their staff. However, as the remote working culture spreads, business organisations will face new obstacles. Making end-user devices compliant is one such challenge in remote working. Non-compliant end-user devices can jeopardise IT infrastructure security and reduce service availability. With the increasing complexity of cyber-attacks, it’s also vital to make your end-user devices compliant. Continue reading to see how a company may make their end-user devices compliant in the age of remote working.
End-user devices during remote work Challenges
To provide better and more extensive services to clients, businesses must grow their IT infrastructures. Organizations encounter challenges in monitoring each element connected to IT infrastructure as the size of the IT infrastructure grows. Because of the remote work culture, businesses have recently incorporated virtual desktop infrastructure solutions. However, by implementing VDI desktop virtualization software, you are allowing your employees to access business applications and resources from locations other than the office. It’s difficult to keep track of the activities of employees who use virtual machines on their devices and at home.
Even if business organisations can track employee activity, it is difficult to track customer behaviour remotely. In the remote work culture, system administrators face issues in finding real-time insights about user anomalies. The biggest challenge is to make end-user devices compliant with your privacy and security policy. Endpoints are the biggest threat to any organization as they can become entry points for cyber attackers. If you are using virtual desktop infrastructure solutions, you should also find ways to make end-user devices compliant with your privacy and security policies.
By failing to make end-user devices compliant, you allow untrusted devices to use your digital channels. Also, you leave blind spots in the security of your digital products. Once a blind spot occurs in digital products, it is a free invitation to hackers. You don’t want security issues to hamper your service availability amidst the challenging times of remote working. Some other challenges that IT firms face in making end-user devices compliant amidst the WFH (Work from Home) culture are listed below:
- System administrators cannot be at the organization’s premises during the remote work culture. Also, there will be many devices using the business applications, company website, etc., from different geographic locations. In addition to that, system administrators also must monitor the employee behaviour that are using their devices for company work at homes. Managing all this remotely is a headache for a system administrator. It is why system administrators are realizing the worth of real-time user monitoring tools.
- Before remote work, organizations could quickly assign an IT team for analysing anomalous behaviour on any end-user device. After adopting the remote work culture, you may have issues finding an SRE (Site Reliability Engineer)on-spot to analyse anomalous user behaviour. IT teams involved in analysing end-user device behaviour find it hard to communicate and collaborate amidst the WFH culture.
- System administrators that are working with age-old monitoring tools are finding it hard to determine anomalous end-user behaviour in real-time. Knowing about user anomalies after they have hampered the service availability will not help you at any cost. Age-old monitoring tools cannot monitor user behaviour without any manual support. Providing manual support to monitoring tools amidst the WFH can be a challenge.
- If any non-compliant end-user device hampers your service availability via cyber-attacks, it can be hard to determine which end-user device is responsible. Hackers often pretend to be end-user for getting into your organization’s network. System administrators find it hard to find the difference between genuine users and the ones that are pretending to be end-users.
Majority of these issues have arisen because of WFH culture. Businesses quickly realised that they lacked real-time user monitoring tools to increase end-user compliance. If any end-user device is not complying with your privacy or security policy, he might not be a genuine user. It is for this reason that many businesses are turning to AIOps (Artificial Intelligence for IT Operations) to monitor end-user devices.
How might AIOps aid in the compliance of end-user devices?
In the WFH culture, AIOps-based analytics systems are a blessing for business organisations. They not only keep a close eye on end-user devices, but they also assist in the elimination of any security concerns. Monitoring tools that are AIOps-enabled are ideal for firms that are moving toward hyper-automation. The following are the advantages of adopting AIOps-based analytics tools for end-user monitoring in the WFH culture:
- AIOps based analytics platforms will collect user data across all end-user devices. Once the user data is collected, it will perform high-end analytics to determine any outliers. By analysing the outliers, you can know about the end-user devices that are non-compliant.
- If any user anomaly occurs, you can take proactive steps to manage it with the best AIOps products and tools available for industrial applications. With AIOps, you can quickly know which end-user device is being non-compliant.
- Even during remote work, AIOps helps IT teams with communication and collaboration when facing an IT issue. Your IT teams can respond to a user anomaly collaboratively with AIOps. AIOps-enabled real-time user monitoring tools also provide IT teams with proactive steps to deal with an end-user anomaly.
- Besides monitoring the end-user behaviour, AIOps based analytics platforms can also monitor the behaviour of employees who are using their devices to complete the organization’s work amidst the WFH culture.
Conclusion
You can improve business continuity and service reliability by making end-user devices more compliant. Without the assistance of system administrators or other IT professionals, AIOps can help you carefully monitor end-user devices. Detect end-user anomalies in real-time with AIOps-enabled monitoring solutions!
