How Automation and 5G Must Go Hand in Hand in Telecommunications
The coming-of-age technology necessitates an urgent shift from traditional human-operated systems to bot-driven services
The rapid evolution of the telecommunication industry has made advanced technologies like 5G a familiar concept. Greater bandwidth, faster speed, and top-notch performance – 5G is set to offer tremendous benefits and this is the reason why it is said to have revolutionized the multi-connectivity system.
What is 5G?
5G or the 5th generation wireless network is devised to cater to heightened customer expectations and meet their specific demands when it comes to finding modern and robust tech solutions. The outcomes are fast-paced downloads, a low lag rate, and instant access to data and information within seconds. According to Gartner, by the end of 2024, 60% of Communication Service Providers will commercialize 5G services covering Tier-1 cities. It further suggests that the increasing adoption of Robotic Process Automation (RPA) or bot-based software services by most medium to large enterprises is the way forward.
Benefits of 5G
Operators are increasingly relying on 5G services to expand their business opportunities as many customers and markets can be served with private networks through network slicing. Multi-Access Edge Compute (MEC) with cloud computing capabilities are deployed by applications to mobilize the back-end technology and monetize from this model. However, implementing 5G comes with its fair share of challenges owing to several factors such as the network complexity, the mounting pressure of workload delivery, and meeting competitive market standards.
Automation and 5G: A profitable bond
The dire need for agility has pushed telecom operators to think about automation as a viable solution for optimized quality of service and maximize gains to stay at the top of their game. Intelligent automation enables efficient data structuring, organizing, and processing details of sales and purchases. RPA is capable of system logins and transferring data from one system to a new one hassle-free. Adopting DevOps concepts with automation service tools is the ideal way to navigate this technology. Artificial Intelligence for IT operations (AIOps) with an improved response rate shows promptness of customer requests and results in immediate resolution.
Here are a few ways how automation can aid in 5G services:
- New customer base and optimal management: Automating device connections attract more customers for offloading manual mode of coordination, security checks, and verification. It promotes fresh connections for the Internet of Things (IoT) interface and brings diverse customers on board.
- Improved customer care: RPA offers a much progressive customer experience through information gathering from systems, reduced resolution needs, and fewer call rates for basic queries.
- Ensures accuracy: RPA maintains data and network accuracy with regular system updates. It effectively manages compliance and upscale user experience through consistent yet dynamic software bot service.
- Unique digital solutions: Intelligent digital workforces help fast-track processes, regularize costs and encourage news ideas for value addition to the system. A combination of AI and machine learning simplifies all functions, enables better streamlining of tasks, and creates opportunities for automated billing management.
Most operators seek internet facilities across sectors such as smart cities, driverless vehicles, telemedicine, remote education, and video streaming. Automation plays an integral role in addressing these challenges and integrating solutions through methodic use of AIOps especially when it comes to developing and helping thrive a 5G infrastructure.
