This edition has a great variety of articles – Betsy Westhafer, CEO of The Congruity Group, who runs GAVS’ Customer Advisory Board, has written ‘Customer centricity in a digital age’.  She says, “the truly progressive technology organizations are actually going old school. They are reverting to the non-tech way of gathering insights by engaging with the customers and yes, having actual face-to-face conversations.” Find out what the industry leaders have to say.