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Product Engineering for Customer Experience Automation Company PDF

Product Engineering for Enhanced Customer Experience Automation Platform

The customer has purpose-built an AI-powered digital customer experience automation, no-code platform to transform the entire enterprise customer experience. The cloud-native, SaaS platform is a complete omni-channel solution to deliver intelligent automation with personalized user experiences.

The platform provides a variety of services to automate routine processes. Task automation is easily achieved by creating reusable and portable workflows that can be configured without any code, triggered, and delivered through any of multiple channels. However, the platform had some serious issues relating to security, asynchronous communication, memory, access control, inefficient use of AWS S3 services, and more. The customer was looking to resolve these immediately and get certified as a secure platform to onboard more clients.

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