Overview
Proactive support is based on preventing potential disruptions in the IT environment and involves constant monitoring and regular maintenance. This helps obviate potential server crashes, IT security vulnerabilities, and downtime using predictive analytics. Assessing the health of the IT infrastructure can help anticipate performance issues in the future and enhance overall productivity of enterprises.
However, monitoring and analyzing IT resources to predict downtime is a complex challenge in itself. For instance, predictive analytics involves data-driven decision making and so the types of data considered for predictions become extremely critical to accurately foresee performance issues.
