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Development of Bots for Communications Platform Company PDF

Enhanced Business Communications Platform through Customized Chatbots and Voicebots

The customer required the development of multiple chatbots, voicebots, and workflows to address the unique challenges of their end customers. The chatbot for one of their end customers had many conflicting intents that had to be resolved, while another required the updation of a bot that had been configured to handle only 4 hotels. This had to be customized to handle 50+ hotels and to be able to manage dynamic changes to hotel information, while also being easy to maintain.

Additionally, a widget for the customer’s platform had a limitation on PUT API calls due to which API integration was not directly feasible. The customer was also looking to retain and extend engagements with their current clientele and so required assistance strategizing their value proposition.