Sri Chaganty, CTO, GAVS Technologies
What is Digital Transformation?
Digital Transformation is the change associated with the use of digital technologies to enable an organization to improve and evolve. It implies using digital technologies to do something better or to create something that did not exist previously. Digital Transformation has been in place since digital computers came into existence. For example, when mechanical cash registers were replaced with computerized cash registers, that was a digital transformation. But the technologies available today are far advanced that such transformation has shifted from evolution to revolution. A revolution to provide the most satisfying experience to the customer – either internal or external.
To accomplish Digital Transformation, existing process and operations need to transform. New and enhanced processes and operations leverage emerging technologies to get better insights into how well the customer is being served. Enhanced operations will positively impact the productivity of the organization and empower employees to innovate, which demands transparency. Naturally, innovation within an organization translates into new products and services and more engaged customers. Google stands as a shining example. Just think how many products and services we use from Google today – ostensibly a search engine company!
What is driving this need for digital transformation?
Simple answer – us. We want every transaction we are involved in to be as “smart phone like” as possible. We embraced Uber, Lyft, AirBnB, Online banking, and anything and everything that met our demand – “I want it now”. We are now turning to our workplaces and demanding such customer experience with all transactions within our organizations because we want to be more productive. Our organizations are asking us to be more productive in order provide solutions to our customers that will encourage customer engagement and loyalty.
For us to be more productive, we need to be empowered to innovate, fail fast and recover, be transparent in pushing the envelope without sacrificing the security aspects of those being served and those that are serving. All of this requires not just new hardware or software. This requires optimized, enhanced, and new business processes and operations that will maximize the return on investment in those technologies.
Enablers of Digital Transformation
Digital Transformation today is not evolving like it used to in the past. Digital Transformation is a revolution today. The massive amounts of cheap compute power and storage combined with ubiquitous connectivity driven by machine learning and machine autonomy is driving Digital Transformation.
Between Google, Amazon, Microsoft, Facebook, Oracle, Salesforce – just to name a few – the magnitude of new compute power provided to the word annually is staggering. The massive amount of compute power that resides in your hand or in your pocket as your cell phone or tablet is millions of times more powerful than all of NASA’s combined computing in 1969, the year we landed on the Moon.
Along with massive amounts of cheap compute power, staggering amounts of “almost-free” storage space is being deployed as well in these global server farms and data centers. All the data stored is ready to be analyzed with this compute power.
If a device can have a microprocessor embedded in it, it will. If it has a microprocessor, it will be connected to the Internet and if it’s connected to the Internet, it’s going to collect and stream (lots of) data. Everything will be connected. With the Internet of Things (IoT) we are wiring up the entire planet (and everything on it). Data can be ingested from almost every corner of the planet – transforming the entire planet into a living organism of data.
All the data stored is ready to be analyzed with this massive amount of compute power.
Impact of Digital Transformation on ITOps
Digital Transformation touches all aspects of the business. The most impact is felt in the IT Operations. The reason is obvious. For reinventing and creating new processes in operations, we need to adopt new technologies.
Let us see how IT Operations is affected by the plethora of technological advances that facilitate digital transformation.
First, there is a revolution in application architectures to support quick turnaround of solution development.
Second, we are moving into a continuous integration and delivery model for new code to get into production and cut short the long QA cycles.
Third, there are languages that evolved to support the continuous integration and delivery.
Fourth, the packaging of the applications is revolutionized with containerization.
Everything now is virtualized to make sure that the resources are available for continuous delivery.
Finally, cloudification became the norm of our business processes.
All these advancements on how we develop software have a direct impact on IT Operations that need to support such fundamental technology shifts. As you can rightly imagine, IT Operations is constantly involved in issues and struggles to support the shifts we saw in software development. And those struggles have direct impact on the bottom-line of the business.
You hear about outages in Amazon, on Azure or security breaches at Target or other big organizations because those stories draw media attention. But within organizations, application downtimes in this digital age have significant impact on the bottom-line.
Outages put organizations in a crisis mode.
Repetitive problems and issues leave IT organizations with no room to innovate and be proactive in adopting new technologies. The bigger the organization, the longer the arch of adoption. The length of the arch of adoption is a reflection on the time it takes for them to be fully digitally transformed.
Modern enterprise IT operations should focus on zero outages. The target should be to eliminate outages because they cannot afford to have any if they want to be digitally transformed.
GAVS’ Role in Facilitating Digital Transformation
GAVS Zero Incident Framework TM (ZIF) – an AI powered platform, can ingest streaming events from various IT operations monitoring tools and process them to identify the underlying sub sequences. Patterns are self-learned and unlearned by algorithms to provide a high accuracy in correlations. Supervised, Reinforced and Unsupervised machine learning algorithms auto-tune parameters based on the enterprise’s data streams to derive higher accuracy in correlating events generated from siloed IT operations monitoring tools. ZIF removes the alert fatigue in an enterprise. ZIF enables proactive detection and remediation of incidents helping organizations drive towards a Zero Incident EnterpriseTM. ZIF can play a significant role in eliminating outages thereby empowering them to be digitally transformed.