Customer Advisory Board

08 May 2020


    GAVS is grateful and honoured to have Industry Leaders as part of our Customer Advisory Board. It is truly humbling for us to have them involved with our innovation, knowledge sharing, and help solve the myriad problems technology has brought into the business along with its advantages.

    The CAB serves as a platform for the Board Members to focus on strategic efforts and resources, provide guidance with the product roadmap and how we can enhance functionality, get insights on what they like about the product and the features that can be added to strengthen our offerings. Their inputs help us hone our IP and make it a true AIOPs platform that helps businesses focus better on their strategies while we take care of their enterprises and keep them free of outages. Our platform has been able to achieve significant cost reduction through the predictability brought in by Reinforcement Learning.

    With our advisory members spending more time with us through CAB, it has enhanced our customer loyalty and we are grateful for their support and guidance.

    The Board convenes on a regular basis to discuss and advise on industry trends, help evolve business priorities and strategic direction.

    GAVS’ Customer Advisory Board is run by Council Vision, LLC.

    Rajeev’s passion is to build and lead a diverse Global IT Team that can deliver significant value to the Enterprise. He is intimately involved in understanding and enabling technology through these global teams and believes the biggest challenge is to preempt the need for special technologies and leverage these technologies or services as a competitive advantage for a growing organization. In his career spanning 21 years, he has served as an IT Leader for several Fortune 500 companies. He is an active Customer Advisory Board member and enjoys advising companies with experimental technologies.

    Arif is responsible for managing global IT operations and overseeing all IT infrastructure. His career began as Operations Engineering Supervisor for U.K.’s largest utility, responsible for managing power outages. He has held leadership positions in Maple Leaf Foods, Bombardier, General Motors, GE Plastics and GE Power Systems.

    Tom is responsible for shaping the information technology vision to support and extend the impact of Drexel’s strategic initiatives. He has more than 20 years of strategic IT experience and leadership in both higher education and the private sector.  Thomas was the senior vice president of the commercial systems group for defense contractor DSCI, where he was responsible for transforming the typical Department of Defense culture into one focused on commercialization and multi-use technology.

    Bhavya drives the execution of a flexible, dynamic ecommerce and retail technology strategy to enable expansion into new markets, product lines and businesses. He is also responsible for developing and managing core technology infrastructure for Ashley.  Bhavya was an Assistant Vice President of Technology for four years with Fareportal, where he was instrumental in developing a 70-member core team, creating six software delivery channels and assisting the company in achieving 30% YOY growth.

    Dom has 30+ years of experience in IT, business operations, order fulfillment, customer service, IT outsourcing and consulting. He has held leadership and senior positions with small, medium and large growth-oriented companies and has served as a consultant with global product and services companies. Dom has a successful history of being sought out to lead large business-critical initiatives, launch new initiatives, develop and deliver new products and services, improve inefficient operations and turn around struggling projects.

    Ivan has been a senior IT executive for over 25 years, with extensive experience in planning, developing, and managing information system applications, conducting IT audits, implementing IT security solutions, and re-engineering business workflows. Currently, Ivan is the CIO at BronxCare Health System, an integrated delivery system with two hospitals, several emergency centers, two nursing homes, and 27 outpatient clinic centers providing almost 1,000,000 clinic services annually to a large segment of the central and south Bronx areas.

    Previously, Ivan has worked as an independent consultant, as a CIO at an academic health center, as a full-time college professor, and earlier as a tennis professional.

    Mr. Madasu provides leadership, vision, direction, coordination and management for a broad range of technology areas, including information systems, telecommunications, clinical and health information management. During his career, he worked as the Director of Information Services for Bronx Lebanon Hospital Center, Project Specialist at New York United Hospital Center and Financial Analyst at Bronx Lebanon Hospital Center.

    Gary is a technology executive specializing in leading organizations that implement effective business process management, common services development, application development, and infrastructure.

    At his current position, Sabby manages Centralized Operations, Operational Controls through coordination of first line‐of‐defense activities, Third‐Party Administrator Governance and Customer Experience. Prior to this role, Sabby was based in Japan where he managed Claims and Operations for its General Insurance business in Asia Pacific. Sabby also worked in Citigroup for 15 years. He played different roles in US and Asia, including, managing Mergers and Acquisitions integrations, building an Affluent Retail Banking Business, re‐engineering branch operations and managing centralized operations.

    Jim holds the responsibilities for technology infrastructure for BCBS of North Carolina.  Previously, he served as the Vice President, Infrastructure & Shared Services for NYU Langone Medical Center where he held end-to-end responsibility of infrastructure to support the growth of an integrated academic medical center.  Jim has held multiple leadership positions including roles at global companies such as Motorola, Cable & Wireless PLC, and DHL/DPWN. He has led multiple mergers and acquisition integrations, data center consolidations, and the building of state of the art global data centers in Prague Czech Republic, Cyberjaya Malaysia, and Scottsdale Arizona.

    Imran is an accomplished, strategic and innovative IT leader who drives technology vision and strategy for multi-billion dollar global markets. In his current role, he has end-to-end global responsibility for worldwide infrastructure and operations. He provides leadership for the customer service organization, network and telecommunication organization,  and for 50+ automated manufacturing sites, and oversees the global cloud footprint and digital workplace.

    Todd has spent the past 25+ years leading, designing, developing and delivering healthcare analytical and operational solutions that are meeting Premier’s goal of improving our members’ quality outcomes, while safely reducing costs. He earned a Bachelor of Science in Computer Information Systems from Clemson University and a Master of Business Administration from the University of North Carolina at Charlotte

    Stephen (Steve) Ciambrone is the CIO at AgFirst Farm Credit Bank.  Steve is currently responsible for all IT & Security initiatives at AgFirst.

    Stephen is a Technology Division Head, Digital Transformation Leader, Management Consultant, and Strategist with 20+ years experience in the Leadership and Transformation of large-scale global technology organizations in support of organizational strategy, growth, and profitability. He has spent most of his career in various Software Development and Architecture leadership positions for some of the largest banks in the world like Citigroup, NationsBank and Bank of America.

    Steve holds an MBA from Dowling College and a Bachelor of Science degree in Computer Science and Anthropology from S.U.N.Y. at Stony Brook. He is a Fitness Enthusiast and Martial Artist.  He enjoys flying small airplanes, travel, scuba diving, and the outdoors.  

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