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Healthcare industry is poised to raise patient engagement to the next level with Intelligent Virtual Assistant (IVA) or Medical virtual assistants (MVAs). Patient engagement is one strategy to improve health outcomes and better patient care at lower costs. Research shows that providers, payers, and physician groups are expected to spend more than $69 billion on healthcare-related IT in the current year 2017.
Medical virtual assistants (MVAs) aids a healthcare organization to collect demographic information, insurance details, patient health history, finance/costing, procurement details, data mining and analysis of all the records.
Further MVAs facilitate healthcare organizations to reallocate their IT and human resources to overcome the rising health IT costs. This in turn assist the organizations to increase healthcare quality, patient satisfaction, and patient outcome with the same or fewer number of employees.
Patients, most importantly, need their health-related queries answered to help them stay on track. Employing patient-centered virtual health assistants designed by companies like Amazon, IBM Watson, Microsoft to respond to voice or text questions through mobile devices, gives patients 24/7 access to current information, specific to their age, financial ability, literacy, and more. It is observed that increasing patient engagement and improving self-management skills for chronic disease will greatly reduce healthcare inefficiencies.
Virtual assistants empower patients using web and mobile based interactivity and tools, to effectively accomplish online health goals. A wide range of organizations are integrating intelligent virtual assistants as their core technology to enhance the healthcare consumer experience, increase efficiencies, energize mobile engagement, and improve wellness participation rates.