In this blog post
Artificial Intelligence, Automation, and the future of IT Workforce
There are many who question about the fate of human workforce due to the introduction of AI in business and manufacturing. Unlike common believes, AI is valuable for the IT workforce as it increases job opportunities of the human workforce and industry profits. AI ought to be utilized close by human resources to improve production and boost profit.
Reasons for why AI will not replace the human workforce?
Many are distrustful with regards to this major trend in technology bringing about decreased job opportunities for the human workforce. AI has turned into a fundamental piece of our lives. It impacts our Google search results, shopping decisions, movie suggestions, online dating, and everything in the middle. Statistically, different sectors of business have utilized AI to grow their profit by 270% in last five years.
AIOps (Artificial Intelligence for IT Operations) can only recreate specialized intelligence in an IT environment, and due to this it always needs human help. The specialized critical thinking, abstract, and analytical thinking abilities that people have are not yet been found in any AI tool. We can safely say that they are not anywhere close to dominating human beings. Hence, experts have inferred that AI could not amount to the generalized rational intelligence humans possess and are tremendously far away from replacing human workers.
The merge of AI and Manual Processes in Different Industries
Industries don’t simply rely upon AI and automation. While automating specific processes and the use of machines most certainly helps, the human workforce is still significant. IT infrastructures are available in each industry and require both the utilization of technology and manual processes to guarantee the best results. Here are a few industries where the merging of the two is vital.
Recently, the eCommerce industry has encountered a boom. Organizations are putting resources into AI automation and cloud enablement services for better management of data. In this industry, the primary use of AI is to further develop client service and advance better communications between the client and the organization. However, this is also a sector where the involvement of the human workforce is crucial. While AI can introduce the utilization of chatbots, human interactions are significant every now and then. For small businesses that have just started navigating the e-commerce space, processes like inventory management require manual intervention. However, it is essential to depend on AI and automation to reduce overhead costs, time, and unnecessary use of resources. In aspects like personalized shopping and targeted advertising, human intelligence must be combined with AI to get the best results possible.
- Automobile Industry
The mechanical aspect of the automobile industry which involves designing and building automobiles requires a human workforce. To date, robots have not been used to build entire vehicles. However, AI can be merged with manual processes in the automobile industry. AI solutions can be used to enable autonomous navigation in vehicles and can assist in reducing the time and energy spent on manufacturing various parts. Automation can help to streamline the manufacturing process.
In the healthcare industry, the use of AI is new. The entire industry is ‘far more dependent on healthcare workers than technological solutions. However, AI is used for creating data models that can be easily analyzed and used for predicting patient conditions. AI can be used to predict certain symptoms and effective methods of treatment by analyzing the patient’s medical history. This will help doctors and nurses provide the necessary care to specific patients.
From time to time, businesses must deal with third-party attacks and threats. The use of AI and machine learning have been widespread in this field. However, the manual processes have not been eliminated completely. While businesses do rely on cyber security services for quick detection of unseen threats, security controls at the organizational level are still necessary. Last year, cybersecurity threats increased across the globe and businesses had to invest in essential solutions to detect and eliminate these threats. Therefore, it is important to include all forms of security solutions. The introduction of AI and machine learning has proved to be crucial in maintaining security. The manual processes are still necessary to ensure that there are no loopholes. This is mostly because the implementation of AI is still focused on processing data and analyzing what conditions led to frauds so that they can be avoided in the future.
Is there a possibility that AI and automation help in skill shift?
IT Automation with AI is an advantage for businesses that deal with new volumes of data on a daily basis. These companies look for IT professionals with specific skills. Analysts, data scientists, and technicians are encouraged to develop relevant skills because of the use of AI and automation. They now must be experts in using machine learning and algorithms in as many aspects of the business as possible. Professionals need skills in data migration, transformation solutions, cloud enablement, and data center consolidation as well. It is vital to know effective solutions and practice them in the right context. Assuming experts can utilize AI automation to optimise various processes, their skill set will increase, and new job opportunities and positions will emerge. The best way to ensure jobs in the IT sector is by adapting to the use of new-age technology.
The advancement in science and technology has consistently presented the pressing questions about the future of the workforce. Artificial Intelligence development is being considered the fourth industrial revolution and like the others before it, it is stressing people over about the future of their jobs. The reality is that AI is not making the human workforce obsolete, rather it is generating more jobs in the process of developing new industries and sectors through massive innovation.