Innovation and emergence of AI
Continuous innovation and technological disruption have taken the market by storm, forcing the digital workforce to experience massive transformation. This indicates that both the organization and its employee base reworked their mode of operation to achieve a digital revolution. Research by Deloitte reports that the change observed due to commencement of artificial intelligence (AI) is diverse, encompassing organizations, productivity, workforce as well as the HR. The amount of impact AI has on employee experience is immense, which can positively benefit any organization.
AI encompasses all industry verticals
AI has touched almost every industry vertical, starting from healthcare to advertising, finance, legal, transportation and education. Apart from personalized AI experience, it is also adopted worldwide in the professional arena as well. AI-powered chatbots in workplace can aid HR solutions, creating a seamless employee experience. Secondary research confirms the fact that, 92% of HR leaders believe that the future of enhanced level of employee service will include chatbots. AI-driven chatbots render a certain amount of comfort to the individuals who leverage it, making it popular. Research suggests that by 2020, 75% of the employees will depend upon conversational AI technology.
AI intervenes in HR related issues
AI indeed plays a crucial role in enabling the HR of a company manage liable workforce on 24/7 services. It ensures competent guidance to the employees and allow their creativity and innovation to grow along with the company. One of the classic examples of usage of AI in HR automation is, a conversational solution such as Amelia. This proved worthy since it could resolve issues concerning employees related to payroll, facilities, career development etc. independently. During situations like sexual misconduct, an employee feels much more comfortable reporting such incidents through a chatbot rather than a human being. Even policies regarding maternity leave can be accessed more spontaneously through AI-powered chatbots.
With an extensive knowledge of the organization, the cognitive assistant becomes a one-stop hub for all HR needs. Certain framework, complex processes and policies are part of the HR function which although unpleasant, are still crucial. Here, automatic communication of such information becomes seamless and hassle-free. Technologies like AI and chatbots have revolutionized the employee life cycle from recruiting to on-boarding, creating a growth path for employees and upskilling.
Large companies are proactively utilizing AI in pre-screening of candidates, before actually inviting them for face to face interviews. Pymetrics and Montage are tools that assess candidates based on cognitive and emotional features while avoiding biases concerning gender, race and socio-economic status. When trained using appropriate data, AI-powered chatbots prove useful for diversity hiring. A combination of technology, analytics and intuitive tools increases the proficiency of the HR function making it more reliable and effective. This not only improves effectiveness and efficiency but also enables an organization to become a modern employer with Millennial workers.
Impact of training powered by AI
Big business houses who strive to hire and retain top talents in the market realize the importance of positive employee experience and drive exponential performance improvements. Companies are realizing that it is more of competitive advantage in attracting and retaining talent and more so, this transforming employee experience is not an HR initiative, rather it is a business initiative. Be it on-the-job training or transfer of skills, AI plays a crucial role in easing the training process. The innovative tools AI features helps the workforce with both up-skilling and re-skilling initiatives. The integration happened to leverage augmentation enhancing workforce efficiency rather than replacing the same. Such integration into learning and development process can improve the overall learning outcome of the employees. The whole idea was to automate the mundane tasks freeing individuals for enjoying their creative space which will renovate employee experience.
Tracking health and wellbeing of workforce
Since technology is encompasses an individual’s personal life, employees these days are expecting the same amount of initiative taken by the company in improving work life. AI can help organizations track sleeping and exercising habits of workforce which can be intrusive, but it will help both the company and its workforce to maintain work life balance to stay productive and improve with time.
Observing the transformation of employee experience
According to a research conducted by Deloitte, 80% of the respondents are aware of the importance of employee experience. 92% respondents believe that AI will transform the employee experience through retrieval of information, through chatbots driven by AI. IT helpdesk chatbot is also a contribution of AI that can assist employees with basic troubleshooting and updates on tickets.
With the increase in the number of Millennial workforces across industries, chatbots are rapidly gaining popularity. The young employees prefer chatbots over humans, who will need time to process a request in order to search for the correct information. Infact, secondary research confirms the fact that 30% of the workforce in today’s world prefer a search engine, empowered with the information required to complete daily job requirement. Personalized compensation packages based on employee’s job role, efficiency and productivity creates a trusted reward program that incentivize employees to work harder.
Creating a new culture
For a company with Millennial or Gen Z digital natives, an up-to-date and intuitive technology is required for online training and development and a change in orientation, by changing the focus on outcome rather than tasks for a more dynamic work experience. There is a growing requirement to look beyond an employee’s function, considering their total experience with the organization. Starting from hiring, onboarding, company’s cultural orientation, management, team dynamics – all play a pertinent role in shaping an employee’s experience. Understanding this aspect will help create a stronger employee culture. Hence, it will be able to meet the employee expectation of productive, engaging and enjoyable work experience.
Hindrance towards blending AI with the existing order
There are certain barriers that an organization faces while empowering its workforce with AI technology.
- Often HR team members are skeptical in adopting this transformation due to lack of required skill
- Fear of losing jobs due to automation
- Lack of change management required to adopt new ways of sourcing and engaging employees
- Many companies have not yet prioritized employee experience
- Absence of cultural orientation to the revolution, AI has initiated
- Lack of communication between employees and organization regarding the digital transformation
Advantages confirming a transformational employee experience
- It has become a way of understanding the behavior change of both employee and customer
- The transforming employee experience can help gain competitive advantage in attracting and retaining employee
- In order to design a technological roadmap, HR, IT and digital transformation all work in conglomeration
- Substantial technological advance like creation of conversational interfaces
- Transforming employee-employer relationship through automation
- Emergence of massive HR job roles
- Faster resolution and improved incident management creates a positive impact on the employees
- A Business Intelligence (BI) bot powered by AI can empower employees to leverage data to gather insights on a regular basis
- An AI-driven video communication strategy can improve video insight and discovery
Organizations are readily embracing change along with the technological evolution. Among the focus points such as branding, strategic hiring, analysis of data, organizations strongly believe that employee experience is the future of a successful company. With massive focus on digitization and a mammoth impact due to adaption of technology, both employees and organizations need to learn and be prepared to acclimatize the change innovation is bringing in. The moto with which companies proactively instilled AI technology is to focus on strategic value creation in the form of employee engagement, performance improvement and employee experience.